Total Quality Management: The Key to Business Improvement (HB)
RM878.85
by Luminita Gabriela Popescu, Ang
Out of stock
ISBN: 9781788028202
Format: Paperback
Total Pages: 281
By: Mohd Khairi Zawi
Publisher: Dewan Bahasa dan Pustaka
Publication Year: 2019
Weight (kg): 0.28
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Total quality management (TQM) is a firm wide management philosophy of continuously improving the quality of the products , services , processes by focusing on the customers needs and expectations to enhance customer satisfaction and firm performance. Leaders in a TQM system view the firm as a system support employee and use information efficiently and effectively.