RETURN / REFUND POLICY
We want you to be fully satisfied with every books that you purchase from www.ashe.com.my and we understand that it may be tricky when it comes shopping online. If there’s any sign of manufacturing defect on the item that you have purchased, you may return the product within 30 days for an exchange or a refund. Please note, however, the product will have to be in the exact same condition as when you’ve received it and with the original packaging.
Merchandise must be returned within the stated period of time from the date the item is received.
Postage is to be borne by the customer in the event of an exchange or return.
Returns/exchanges may take up to 10 – 15 business days, excluding shipping times. While stocks last. *Exchange or item that is equivalent or lower in value only.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
1. Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
2. Products showing excessive wear and tear.
3. Products lost or damaged due to fire, flood, or natural disaster.
4. Products that have been soiled or contaminated.