RM383.95
by S. Umit Kucuk
Out of stock
ISBN: 9783030131098Format: PaperbackTotal Pages: 199By: S. Umit KucukPublisher: SpringerPublication Year: 2019Weight (kg): 0.28---------------This book focuses on the concept of “brand hate” and consumer negativity in today’s digital markets. It explores the emotional detachment consumers generate against valued brands and how negative experiences affect their and other consumers’ loyalty. It is almost impossible not to run into hateful language about companies and their brands in today’s digital consumption spaces. Consumer hostility and hate is not hidden and silent anymore but is now openly shared on many online anti-brand websites, consumer social networking sites, and complaint and review boards.